Financial Transparency

Refund & Cancellation Policy

Last Updated: September 2026 • Compliant with Indian Consumer Protection (E-Commerce) Rules & Payment Gateway Standards

Explicit Non-Refundability Statement: Credits once purchased and credited to the member's wallet on allaboutmarry.in are strictly non-refundable, non-exchangeable for fiat cash, and cannot be transferred to any third party or external bank account.

1 Overview & Scope of Policy

This Refund & Cancellation Policy outlines the conditions governing the purchase of digital credits, service utilization, and transaction reversals on allaboutmarry.in (operated by All About Marry). By recharging your credit wallet or initiating payments via our authorized gateway (Razorpay), you explicitly acknowledge and agree to the terms described herein.

2 Eligibility & Nature of Digital Credits

Digital Utility Goods: Platform credits are non-tangible, digital consumable units priced at the rate of ₹1 INR per 1 Credit. Because credits are made available instantaneously in your user wallet upon gateway authorization, recharge orders cannot be cancelled or reversed once credited.
No Cash Redemption: Wallet balances cannot be withdrawn, redeemed for physical currency, or assigned to other member accounts under any circumstances.
Non-Expiring Benefit: As an assurance of fairness, purchased credits do not expire on a monthly subscription cycle and remain valid for the lifetime of your active member profile.

3 Consumed Platform Services

Once a member utilizes their credits to perform an action on the platform—including, but not limited to:

Unlocking the verified telephone / WhatsApp contact of an accepted matrimonial candidate (50 Credits);
Accessing direct quote contact information for a verified wedding vendor (250 Credits);
Generating a specialized 10-Porutham Kerala astrological horoscope compatibility report (100 Credits); or
Activating profile spotlights or concierge assistance;

the digital service is deemed to be completely consumed and delivered. Deducted credits are irrevocable and non-refundable.

4 Failed, Duplicate, or Disrupted Gateway Transactions

We maintain a strict and prompt policy regarding payment discrepancies caused by network timeouts, banking downtimes, or gateway glitches:

Automated Reconciliation: In situations where money has been debited from your bank account, credit/debit card, or UPI application via Razorpay, but corresponding credits were not reflected due to network interruption, our system performs automated reconciliation with Razorpay webhooks within 24 hours.
Manual Escalation & Resolution: If credits remain unallocated after 24 hours, you may write to our dedicated billing desk at support@allaboutmarry.in or WhatsApp our helpline at +91 7736130678 with the following details:
- Razorpay Payment ID (e.g., pay_XXXXX)
- Registered Member ID (AAM-XXXX) & Email
- Bank / UPI Transaction Reference Number & Timestamp
Refund Timelines: Upon confirmation of an uncredited or duplicate charge, we will immediately initiate a reversal. The refunded sum will be credited back to your original payment source (bank account, card, or UPI wallet) within 5 to 7 working business days, in compliance with Reserve Bank of India (RBI) turnaround standards.

5 Cancellation of Concierge Service Requests

Members who submit requests for human-assisted concierge services (such as personalized family call coordination) may cancel their request within two (2) hours of submission, provided our relationship desk has not initiated candidate contact. In such cases, the full credit cost will be restored to your platform wallet. Once personal outreach has commenced, the concierge request cannot be cancelled.

6 Account Termination for Policy Violations

If an account is suspended or permanently terminated by All About Marry due to a violation of our Terms of Service—including impersonation, dowry solicitation, financial scamming, harassment, or submission of fraudulent identity documentation—all remaining wallet credits shall be forfeited without refund.

Billing Desk & Dispute Resolution Contact

For any questions or assistance regarding refunds, payment receipts, or failed transactions, please reach out to:

Billing & Payment Operations Desk: All About Marry

Corporate Address: 4th Floor, Carnival Infopark Phase II, Kakkanad, Kochi, Kerala – 682042

Email: support@allaboutmarry.in

Helpline Phone: +91 7736130678

Operating Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST